Refund policy

Return & Refund Policy – MyZerra

At MyZerra, your satisfaction is our priority. We offer an easy and transparent return and refund process to ensure a hassle-free shopping experience.

1. 7-Day Easy Replacement Guarantee
We offer a 7-day replacement policy from the date of delivery.

  • If your product is damaged, defective, or incorrect, you are eligible for a FREE replacement.

  • Simply contact us with photo/video proof within 48 hours of delivery.

2. Refund Policy

  • Refunds are only applicable if the product is out of stock for replacement or in special cases.

  • Once approved, refunds will be processed within 5–7 business days to your original payment method.

3. No Return for Change of Mind

  • We currently do not accept returns for reasons like "I don’t like it" or "I ordered by mistake".

  • However, we always support genuine issues.

4. Return Conditions

  • Product must be unused and in original packaging.

  • All accessories and tags must be intact.

5. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order.

  • After dispatch, cancellation is not possible.

6. Cash on Delivery (COD) Orders

  • Please ensure availability at the time of delivery.

  • Fake or repeated COD orders may be restricted.

7. Contact Us
For any support, reach out to us:
📧 Email: abhinandank96051@gmail.com 

 

We will notify you once your return is received and inspected. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that banks may take additional time to reflect the refund. If you haven’t received your refund after 15 business days, contact us at abhinandank96051@gmail.com.